Help & FAQs

What is dxcovid.com?

DxCovid by Discovery Genomics offers services and technology related to COVID-19 testing and viral analysis.

Who should get tested?

Individuals who may have been exposed to COVID-19 through:

  • Living or working in a place where people reside, meet or gather in close proximity (office buildings, schools, healthcare facilities, etc.)
  • Close contact (within 6 ft) with someone who is sick or diagnosed with COVID-19

Individuals who are experiencing mild symptoms including:

  • A fever between 100.4 degrees F and 102 degrees F
  • Flu-like symptoms (chills, runny or stuffy nose, whole body aches, a headache, and/or feeling tired)
  • A new loss of taste or smell
  • A new or worsening cough or sore throat
  • Shortness of breath that is not limiting ability to speak

Individuals

  • Who are going to travel to a place that requires a negative PCR test
  • Who work or visit a place where safety policy requires a negative PCR test
  • Whose employer or purchasing organization arranges to get PCR tested

How to collect a sample?

Why Discovery Genomics

Certified, Top Quality Lab

Discovery Genomics is a CLIA-certified lab. This means we meet high standards to obtain both state and federal certifications and submit ourselves to regular inspections. With new real-time PCR and antibody testing equipment, we have converted our innovative genomics lab to a COVID-19 testing and research facility.

24 Hour Results

Our lab has the capacity to run 15,000 tests a day. As long as you do not ship out sample on a Friday or over the weekend, our lab can process the results in under 24 hours.

Approved Self Collection Methods

We use well-established and effective self-collection collection methods that are easy-to-do by yourself. We only offer test kits that meet rigorous standards for reliability and validity for self-collection.

Got Questions?

Coronavirus disease (also called COVID-19) is an infection caused by SARS-CoV-2 (severe acute respiratory syndrome coronavirus), one of the most recently discovered types of coronaviruses.
COVID-19 spreads from person-to-person. When an infected person coughs, sneezes, or exhales, droplets containing the virus go into the air and onto surfaces and objects around them. Other people are exposed to the virus by breathing in these droplets or by touching their eyes, nose, or mouth after touching infected surfaces.
People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19
  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell
This list is not all possible symptoms. Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting, or diarrhea.
While everyone is at risk for getting COVID-19 if they are exposed to the virus, most people have mild symptoms. Severe cases are more likely to occur in older adults (65 years of age and older), as well as pregnant women, those with weakened immune systems, and those with underlying health issues (such as lung disease, diabetes, obesity, high blood pressure, heart conditions, stroke, kidney disease or on dialysis, liver disease, cancer, transplant, AIDS, lupus, and rheumatoid arthritis). However, serious disease can also occur in young, healthy adults.

If you believe you may have COVID-19 or test positive for COVID-19 and have mild symptoms, the following steps can help prevent the disease from spreading to others:

Stay home
  • Stay in a specific room and away from other people in your home
  • Restrict any activities outside your home, except for getting medical care
  • Avoid public areas, including work and school
  • Avoid using public transportation, ride-sharing, or taxis
Cover your nose and mouth
  • If you are sick, wear a facemask when you are around other people or pets
  • Cover your mouth and nose with a tissue when you cough or sneeze, and throw away used tissues
Wash hands
  • Wash your hands often with soap and water for at least 20 seconds
  • Wash your hands especially after blowing your nose, coughing, sneezing, going to the bathroom, or before eating or preparing food
  • If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol
  • Avoid touching your eyes, nose, mouth, and other people with unwashed hands
Do not share
  • Do not share dishes, cups, eating utensils, towels, or bedding with other people or pets
  • After using personal items, they should be washed thoroughly with soap and water
Clean and disinfect
  • Clean high touch surfaces such as counters, table tops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables
  • Clean any surfaces that may come in contact with body fluids, blood, or stool
  • Use a household cleaning spray or wipes
  • Immediately remove and wash clothes or bedding that have body fluids, blood, or stool on them

Treatment currently focuses on managing symptoms and protecting your family and community through self-quarantine. Not all patients with COVID-19 will require medical attention, and most people recover within 2 weeks without any specific treatment. For severe cases, hospitalization may be required.

Your healthcare provider can help you determine whether monitoring your condition from home or a hospital is most appropriate for you. This decision will be made on a case-by-case basis and will likely be based on several factors including your medical history and current symptoms.

If you and your healthcare provider determine that you will monitor your condition from home, ask if they recommend over-the-counter medications, and be sure to rest, hydrate, and eat a balanced diet as best you can.

At this time, there is no vaccine or antiviral drugs approved by the FDA to prevent or treat patients with COVID-19

Knowing whether you have COVID-19 can help you prevent spread of the virus by taking important measures like self-quarantine. As many public health organizations have pointed out, COVID-19 shares many symptoms with the flu, the common cold, even allergies, so it's important to know.

At this time we are only able to offer testing for those who qualify to be tested.
While there is no age restriction for who can be tested, individuals who are under 18 years cannot create independent accounts. In this case, parents or guardians will be required to create an account and add the minor as a member of the account.

Yes. We have a concierge service that works with individuals who desire to purchase the tests. Please contact us on 877-380-1776.

The test is available to be taken from all states.

The DxCovid Test Kit is a COVID-19 rt-PCR test that looks for the presence or absence of unique genomic markers of the SARS-CoV-2 virus using a nasal swab for sample collection.

You do not need to do anything to prepare for self-collection.

Discovery Genomics provides detailed instructions in our kit and online for safe collection and transport of samples. We provide the appropriate shipping materials to safely ship samples to our lab following the recommendations provided by the United Nations Committee of Experts on the Transport of Dangerous Goods (UN).

We recommend that our customers take precautionary measures when collecting their sample by washing their hands thoroughly, and disinfecting surfaces where they will be completing their test.

Your test results will confirm whether or not you are infected with SARS-CoV-2. If your results are positive, it is important to limit your exposure to other people and continue to monitor your symptoms. If your results are negative, the virus was not present in the sample you provided.

However, it is important to note that the virus may not be detected by the test even if you are infected SARS-CoV-2. This can happen if:

  • It is too early in infection for the test to detect the virus.
  • There was a problem with your sample or the test itself. A false negative result on this test may be more likely to occur if your sample was not shipped back to our lab the same day it was collected.
  • If your results are negative and you’re having symptoms, continue to follow isolation precautions and ask your healthcare provider if you need further testing.
  • If your results are negative and you don’t have any symptoms, continue to monitor for any symptoms up to 14 days after your last possible exposure.

If you have reason to believe you have been exposed, it is important to follow up with a healthcare provider for further evaluation or to get re-tested.

Your results will be reported to state public health authorities to help inform the crucial ongoing public health response.

The DxCOVID Test Kit will come with everything you need to collect a sample (generally in five minutes or less) and safely ship your sample to our CLIA-certified laboratory.

You will use the provided materials to collect a nasal swab sample. The swab tip does not need to be inserted far - only about an inch into your nostril.

In order to get your sample to our labs as quickly as possible, we provide a prepaid overnight mailer. Check your return label to determine if your package will be shipped via FedEx.

YOUR SAMPLE WILL BE REJECTED IF YOU:

  • Fail to put the swab in the tube with the liquid
  • Fail to put the sealed tube in the biohazard bag
  • Drop off in a FedEx drop box on Saturday or Sunday, or after the last pickup of the day
  • Drop off your sample at a FedEx or office location

In certain cases, if you are not able to provide an adequate sample, it is possible that our lab will not be able to determine your test results. A member from our telehealth partner will reach out to help you determine next steps and likely recommend that you self-quarantine to avoid community spread if you are experiencing symptoms.

We try to make sample collection as simple and straightforward as possible through printed instructions in your kit, as well as digital and video instructions at dxcovid.com/help. Our customer care staff is available if you have any questions.

If you spill ALL the liquid from the collection tube, the test will no longer be valid. Wipe the surface on which the liquid has spilled with a tissue or cloth and throw the test away.

If the tube still contains part of the liquid, the test may still be valid.

If you touch the tip of the swab to any surface, there is a possibility that the results you get may not be accurate. For this reason, we recommend that you throw away the test and contact us for next steps.

Our Lab

Our Lab

The DxCOVID test kits are a product of Discovery Genomics. Your samples are tested in a CAP-registered and CLIA-certified lab, that meet the highest standards of accuracy and timeliness of test results.

Discovery Genomics improves health care through technology-enabled molecular science and data analysis. We focus on Pharmacogenomics (PGx), Whole Genome Sequencing (WGS) and Cancer Tissue genomic research to align therapies.